VTEX 1 Hour Service Timeblock. This support package includes Four (4) X 15 minute service time blocks per user for remote and/or telephone service for Dragon professional product including Dragon Professional, Dragon Legal and Dragon Medical. We can either provide support via telephone or connect remotely to your desktop through our support portal. Once you purchase your timeblocks, we will set you up in our Web Helpdesk software with 4-15 minute time blocks.
**When calling for service for the first time, please have your purchase confirmation email handy as we will need that number to confirm your ID.**
This does not include onsite service. This is available however please call our office for more information
Times are rounded up to the next 15 minute increment.
The timeblocks expire one year from the date of purchase.
Your login information will be sent once your purchase has been confirmed
Service for this package is only available from 9:00-5:00 Monday to Friday excluding holidays